Subject: Ticket Assigned - Conversation with afraa kamil
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 18:03:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afraa kamil afraa kamil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  afraa kamil Bot:  Hi Afraa Kamil ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554255136            09:52 PM, 28th Apr                   Abdulqader                   Hi Afraa , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:52 PM, 28th Apr                     afraa kamil                    Hi           09:53 PM, 28th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:53 PM, 28th Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           09:54 PM, 28th Apr                     afraa kamil                    9567999937           09:54 PM, 28th Apr                   Abdulqader                   We have checked and we would like to inform you that our courier team contacted on (Afraa  +971554255136) and delivered the order on (D4/27/22 ).   We request you to please check with your security, family members and neighbours regarding your order.           09:55 PM, 28th Apr                     afraa kamil                    The thing is for my return           09:56 PM, 28th Apr                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           09:57 PM, 28th Apr                     afraa kamil                    No the thing is           09:57 PM, 28th Apr                     afraa kamil                    I cannot remember the account i ordered from           09:57 PM, 28th Apr                     afraa kamil                    So is it possible for you to give me the account info           09:58 PM, 28th Apr                   Abdulqader                   THis email : [email-masked]           09:58 PM, 28th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:59 PM, 28th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:03 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4279944