Subject: Ticket Assigned - Conversation with danica
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 17:42:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with danica danica                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  danica Bot:  Hi Danica ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  0565923680 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565923680            09:13 PM, 28th Apr                     danica               
      Okay thanks           09:14 PM, 28th Apr                   Abdulqader                   Hi Danica, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:15 PM, 28th Apr                     danica                    Hi           09:17 PM, 28th Apr                     danica                    Regarding my order           09:17 PM, 28th Apr                     danica                    I placed the first time but had an error so i placed new one which is already confirmed           09:18 PM, 28th Apr                     danica                    However the first one that had an error is still on the system under verifying status. Can we cancel that?           09:18 PM, 28th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:20 PM, 28th Apr                   Abdulqader                   Could you please share your order number so that I can
  assist you further?           09:24 PM, 28th Apr                     danica                    Your payment for order 9568315161 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           09:25 PM, 28th Apr                   Abdulqader                   As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           09:27 PM, 28th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:28 PM, 28th Apr                     danica                    So it will not be double order not unless I confirmed on my end?           09:29 PM, 28th Apr                   Abdulqader                   Kindly wait within 12 hours to get the details of your order           09:32 PM, 28th Apr                   Abdulqader                   1-2  hours           09:33 PM, 28th Apr    
                Abdulqader                   Do you have any other inquiries that we can help with?           09:35 PM, 28th Apr                     danica                    But is it guaranteed that it wont be double order?           09:35 PM, 28th Apr                   Abdulqader                   Kindly note if the order has been confirmed 2 times please contact us again to be able to cancel the order           09:40 PM, 28th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:40 PM, 28th Apr                     danica                    Sure thank you. Nothing else. Thanks           09:41 PM, 28th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:42 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4279691