Subject: Ticket Assigned - Conversation with omer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 01:31:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Bot:  Hi again! Bot:  Please enter your name Customer:  omer Bot:  Hi Omer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:18 AM, 28th Apr                   Abdulqader                   Hi Omer, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:19 AM, 28th Apr                     omer                             05:20 AM, 28th Apr                     omer                    Assalamoalaikum brother           05:20 AM, 28th Apr                     omer                    Finally after one month struggle I’ve found an amount as a refund which is just for one item of my order           05:21 AM, 28th Apr                     omer                    Can u plz tell me what about the payment of my 3 other items from order with 5005 as it’s ending digits ???           05:22 AM, 28th Apr                   Abdulqader                   We apologize for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.  ​           05:22 AM, 28th Apr                   Abdulqader                   For this order  9562845005 We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           05:23 AM, 28th Apr                   Abdulqader                   we will be on touch with you and contact you on your email           05:24 AM, 28th Apr                     omer                    As u can check with my orders , the order which I’m talking about is placed first then the second order is placed for which I’ve been refunded. The 3 items were of the first order for which I’ve to be refunded           05:25 AM, 28th Apr                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:25 AM, 28th Apr                     omer                    Plz make an urgent note to the concerned team to refund me so I can place and have my next order just before eid because I need it           05:26 AM, 28th Apr                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           05:26 AM, 28th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:27 AM, 28th Apr                     omer                    Can u plz tell me what’s the problem with order ending with  5005           05:27 AM, 28th Apr                   Abdulqader                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:28 AM, 28th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:29 AM, 28th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:31 AM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4273592