Subject: Ticket Assigned - Conversation with ahmed nassik
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 01:12:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed nassik ahmed nassik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed nassik Bot:  Hi Ahmed Nassik ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9568194433 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0567848198            05:04 AM, 28th Apr                     ahmed nassik                    /startOver           05:05 AM, 28th Apr                   Abdulqader                   Hi Ahmed , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:05 AM, 28th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:05 AM, 28th Apr                     ahmed nassik                    Hi           05:05 AM, 28th Apr                     ahmed nassik                    Just wanted to know the exact status of the order 9568194455           05:06 AM, 28th Apr                     ahmed nassik                    I placed an order with 4 items, it seems not all of them have been placed correctly. Please check and let me know           05:06 AM, 28th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:07 AM, 28th Apr                   Abdulqader                   We see that you have placed your order on Apr 28, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:08 AM, 28th Apr                     ahmed nassik                    I received sms' noting the orders were not processed correctly           05:09 AM, 28th Apr                     ahmed nassik                    Can you confirm the order has been placed and everything is in place?           05:09 AM, 28th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9568194433) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9568194455).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           05:10 AM, 28th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:11 AM, 28th Apr                     ahmed nassik                    Nope, that's all.Thank you           05:11 AM, 28th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 AM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4273549