Subject: Ticket Assigned - Conversation with rakan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Apr 2022 23:25:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rakan rakan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rakan Bot:  Hi Rakan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9567961531 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553179719            03:14 AM, 27th Apr                   Abdulqader                   Hi Rakan, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:15 AM, 27th Apr                     rakan                    Hi           03:15 AM, 27th Apr                     rakan                    Reference to above mentioned order i want to know why it is not shown in my order history           03:15 AM, 27th Apr                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 -2 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:16 AM, 27th Apr                     rakan                    In case i want to refund the item then what the procedure           03:16 AM, 27th Apr                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           03:18 AM, 27th Apr                     rakan                    In case i collected the item then i want to refund           03:19 AM, 27th Apr                   Abdulqader                   he amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:21 AM, 27th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:22 AM, 27th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 AM, 27th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4263827