Subject: Ticket Assigned - Conversation with hi my name is dawood khalid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Apr 2022 01:02:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is dawood khalid hi my name is dawood khalid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is dawood khalid Bot:  Hi Hi My Name Is Dawood Khalid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569561621            04:48 AM, 26th Apr                   Abdulqader                   Hi Dawood , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:49 AM, 26th Apr                     hi my name is dawood khalid                    Hi abdulqader how r u           04:49 AM, 26th Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:50 AM, 26th Apr                     hi my name is dawood khalid                    9567839210           04:50 AM, 26th Apr                     hi my name is dawood khalid                    This is the order number nd the detict money           04:51 AM, 26th Apr                     hi my name is dawood khalid                    Nd i get this msg           04:51 AM, 26th Apr                   Abdulqader                      We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9567839210) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9567839225).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:52 AM, 26th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:52 AM, 26th Apr                     hi my name is dawood khalid                    Yeah thats wht im telling u detect money from my card but order is refuesed           04:54 AM, 26th Apr                     hi my name is dawood khalid                    So wht is this how should i get my money back           04:54 AM, 26th Apr                   Abdulqader                   Kindly note the order has been placed successfully  with new order number 9567839225           04:55 AM, 26th Apr                     hi my name is dawood khalid                    How           04:55 AM, 26th Apr                     hi my name is dawood khalid                    I dont get any msg           04:56 AM, 26th Apr                   Abdulqader                   we have checked and it appears that the following order number: (9567839210) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9567839225).  The payment has been captured only once from your account which is for the new successfully placed order.           04:56 AM, 26th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:57 AM, 26th Apr                     hi my name is dawood khalid                    9567840268 wht about this           04:59 AM, 26th Apr                   Abdulqader                   Please note that the order has been confirmed by number (9567840268 )           05:00 AM, 26th Apr                     hi my name is dawood khalid                    So can i get my orders before eid           05:01 AM, 26th Apr                     hi my name is dawood khalid                    How many days it take           05:01 AM, 26th Apr                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 -2 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:01 AM, 26th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:01 AM, 26th Apr                     hi my name is dawood khalid                    Thank you very much thanks for ur time           05:02 AM, 26th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:02 AM, 26th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4254855