Subject: Ticket Assigned - Conversation with saneela
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 23:37:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saneela saneela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saneela Bot:  Hi Saneela ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555540215            03:32 AM, 26th Apr                     saneela                    Hello           03:32 AM, 26th Apr                   Abdulqader                   Hi Saneela, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:33 AM, 26th Apr                     saneela                    I made a return request for one shirt. I want to cancel that request.
   I dont want to return it. What should i do           03:33 AM, 26th Apr                     saneela                    Kindly cancel my return request. Should i provide u with order number           03:33 AM, 26th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:34 AM, 26th Apr                     saneela                    Sure           03:34 AM, 26th Apr                   Abdulqader                   The return request has been canceled successfully.           03:34 AM, 26th Apr                     saneela                    Okay u cancelled with my name and mobile number details right           03:35 AM, 26th Apr                   Abdulqader                   Yes by this email  [email-masked]           03:35 AM, 26th Apr                     saneela                    One polo shirt its done?           03:35 AM, 26th Apr                     saneela           
          Okay thank you           03:35 AM, 26th Apr                   Abdulqader                   for this order 9567276187           03:36 AM, 26th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:36 AM, 26th Apr                     saneela                    Yes           03:36 AM, 26th Apr                     saneela                    No           03:36 AM, 26th Apr                     saneela                    Thanks           03:36 AM, 26th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 AM, 26th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4254620