Subject: Ticket Assigned - Conversation with tuan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 20:56:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tuan tuan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tuan Bot:  Hi Tuan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9567651739 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566756423            12:46 AM, 26th Apr                   Abdulqader           
         Hi Tuan, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:46 AM, 26th Apr                   Abdulqader                   Your order ID 9567651739 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.           12:48 AM, 26th Apr                     tuan                    Hi Abdul by mistakenly I have chosen wrong pickup location please send my order to Deerfield mall center point Al shahama           12:48 AM, 26th Apr                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.  Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           12:49 AM, 26th Apr                     tuan                    Please boss try to help me           12:49 AM, 26th Apr                  
    tuan                    Those items I chose for EID           12:50 AM, 26th Apr                   Abdulqader                   I am truly sorry as per our policy we won't be able to change the location           12:51 AM, 26th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:52 AM, 26th Apr                     tuan                    Yes           12:52 AM, 26th Apr                     tuan                    If I visit to any store I can get a help           12:52 AM, 26th Apr                     tuan                    Or no           12:52 AM, 26th Apr                     tuan                    Any chances           12:53 AM, 26th Apr                   Abdulqader                   I think you will not get help as the order now is ready for collection.           12:53 AM, 26th Apr                   Abdulqader                   the order will be automatically cancelled if not collected within 14 days and the
  amount will be reversed after 4 -15 days.           12:54 AM, 26th Apr                     tuan                    Okay thanks for your time           12:54 AM, 26th Apr                     tuan                    It's not about money           12:54 AM, 26th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:54 AM, 26th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:56 AM, 26th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4253609