Subject: Ticket Assigned - Conversation with edna barrera
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 19:42:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with edna barrera edna barrera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  edna barrera Bot:  Hi Edna Barrera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7367793230 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333866500            11:37 PM, 25th Apr         
           Abdulqader                   Hi Edna , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:38 PM, 25th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:38 PM, 25th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7367793230 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7367793240).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:39 PM, 2
 5th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:40 PM, 25th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:42 PM, 25th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4252929