Subject: Ticket Assigned - Conversation with pratima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 19:29:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pratima pratima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pratima Bot:  Hi Pratima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9567656460 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555047374            11:21 PM, 25th Apr                     pratima                    Ok           11:21 PM, 25th Apr                   Abdulqader                   Hi Pratima, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:22 PM, 25th Apr                     pratima                    Can i have my order status           11:22 PM, 25th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:23 PM, 25th Apr                     pratima                    Ok           11:23 PM, 25th Apr                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           11:23 PM, 25th Apr                     pratima                    I got charged from my card however i received tue msg that payment got declined or not processed can u please check if my order is placed or not           11:24 PM, 25th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9567656460 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9567660457).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:25 PM, 25th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:26 PM, 25th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:29 PM, 25th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4252796