Subject: Ticket Assigned - Conversation with manasi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 18:07:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manasi manasi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manasi Bot:  Hi Manasi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9567776675 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  508214160            09:58 PM, 25th Apr                     manasi   
                  Ok           09:58 PM, 25th Apr                   Abdulqader                   Hi Manasi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:00 PM, 25th Apr                     manasi                    Hi           10:00 PM, 25th Apr                     manasi                    9567776675 this is my order no           10:01 PM, 25th Apr                     manasi                    I got message that payment is successful also money has been debited from my account           10:01 PM, 25th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:02 PM, 25th Apr                     manasi                    Okay           10:02 PM, 25th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9567776696)
  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9567776736.  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:02 PM, 25th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           10:04 PM, 25th Apr                     manasi                    So my order is placed right?           10:05 PM, 25th Apr                   Abdulqader                   YES           10:06 PM, 25th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           10:06 PM, 25th Apr                     manasi                    No .. thanks   
         10:07 PM, 25th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:07 PM, 25th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4252012