Subject: Ticket Assigned - Conversation with valentina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 16:46:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with valentina valentina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  valentina Bot:  Hi Valentina ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97470901639            08:27 PM, 25th Apr                     valentina                    Yesterday I returned back 5 items but you return me back money only for 3 items. Why?           08:28 PM, 25th Apr                     valentina                    ???           08:31 PM, 25th Apr                   Abdulqader                   Hi Valentina, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           08:32 PM, 25th Apr                     valentina                    Yesterday I returned back 5 items but you return me back money only for 3 items. Why?           08:33 PM, 25th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:34 PM, 25th Apr                     valentina                    Ok           08:35 PM, 25th Apr                     valentina                             08:35 PM, 25th Apr                     valentina                    See           08:35 PM, 25th Apr                     valentina                    Both return requests picked up           08:35 PM, 25th Apr                     valentina                    But full money is not there           08:35 PM, 25th Apr                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid           08:37 PM, 25th Apr                     valentina                    But you took both returns yesterday           08:37 PM, 25th Apr                     valentina                    In the same time           08:37 PM, 25th Apr                     valentina                    And money came only for one           08:37 PM, 25th Apr                   Abdulqader                   ​kindly note for this items: Printed Seamless Racerback Bra with Elasticated Hem Solid Mid-Rise Jog Pants with Drawstring Closure and Pockets It will take us 2 - 3 business days from the time we receive your return           08:38 PM, 25th Apr                     valentina                    So why for another ones it didn’t take 2-3 days? From the same order           08:39 PM, 25th Apr                   Abdulqader                   Some items taking time to check the  quality  and issue your refund.           08:41 PM, 25th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:42 PM, 25th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:45 PM, 25th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4251257