Subject: New Reply Received - Return and exchange policy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Apr 2022 13:39:11 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Return and exchange policy  Ticket comment <div dir="auto">
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<div dir="auto"><br></div>Thank you for your reply. It was really helpful. Also please mention the same in all the invoices of the orders placed. Because when customers buy from the store your policy is behind the invoice as we don't expect the customer to go to the store again to ask for the policy. But here we need to go to the site to know the policy. So please add it in the invoices<div dir="auto"><br></div>
<div dir="auto">Thank and regards</div>
<div dir="auto">Doyle Rodrigues</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 24, 2022, 05:42 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We sincerely apologize however, we do not have an exchange option available at this time. You can return online purchases through the below three channels for a refund at this time:</div>

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-You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.</div>

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<div>-You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>

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<div>-You can now drop off your return to any Centrepoint store across KSA.</div>

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Here’s what you need to do.</div>

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-Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in KSA.</div>

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<div>-Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>

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<div>-Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>

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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>

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Feel free to get in touch with us for further assistance.</div>

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Your Friends,</div>

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The Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4221058