Subject: Ticket Assigned - Conversation with jawed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Apr 2022 19:12:13 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jawed jawed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jawed Bot:  Hi Jawed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506003736            11:00 PM, 23rd Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:00 PM, 23rd Apr                     jawed                    Hi           11:02 PM, 23rd Apr                     jawed                    I received one order today but am not happy with stuff           11:02 PM, 23rd Apr                     jawed                    Jackets i received there is no pocket openings from outside. Inside there is pockets but one side not stitched           11:03 PM, 23rd Apr                     jawed                    Secondly the pent i received the size not correct i wanted to replace with different sizes           11:04 PM, 23rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:06 PM, 23rd Apr                   Abdulqader                   We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           11:07 PM, 23rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:09 PM, 23rd Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:11 PM, 23rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4235388