Subject: Ticket Assigned - Conversation with mohammad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Apr 2022 01:15:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad mohammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad Bot:  Hi Mohammad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may t
 ake an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96567015335            05:06 AM, 23rd Apr                   Abdulqader                   Hi Mohammad, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:07 AM, 23rd Apr                     mohammad                    Order number 8167237618 i placed order and the amount was deducted from my bank account and order was not suc
 cessful           05:08 AM, 23rd Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:09 AM, 23rd Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8167237618 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8167237630.  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           05:09 AM, 23rd Apr                     mohammad                    Ok           05:09 AM, 23rd Apr                   Abdulqade
 r                   Do you have any other inquiries that we can help with?           05:10 AM, 23rd Apr                     mohammad                    So order is placed           05:10 AM, 23rd Apr                   Abdulqader                   Yes with new order number 8167237630           05:11 AM, 23rd Apr                     mohammad                    Ok thanks for the help           05:11 AM, 23rd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:12 AM, 23rd Apr                     mohammad                    Not at the moment           05:15 AM, 23rd Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 AM, 23rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4229895