Subject: Ticket Assigned - Conversation with hassan masood
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Apr 2022 23:52:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassan masood hassan masood                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hassan masood Bot:  Hi Hassan Masood ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504601307            03:41 AM, 22st Apr                   Abdulqader                   Hi Hassan , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:41 AM, 22st Apr                     hassan masood                    Today I revived my order           03:41 AM, 22st Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           03:42 AM, 22st Apr                     hassan masood                    But they send me wrong colour I want to keep this but I want also in same colour which I order           03:42 AM, 22st Apr                     hassan masood                             03:42 AM, 22st Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:43 AM, 22st Apr                     hassan masood                    Ok           03:44 AM, 22st Apr                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.           03:45 AM, 22st Apr                     hassan masood                             03:45 AM, 22st Apr                   Abdulqader                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:45 AM, 22st Apr                     hassan masood                    You can see I order this in black now they send me in blue           03:46 AM, 22st Apr                     hassan masood                    I don’t want to return I will keep this item but I need also in black           03:46 AM, 22st Apr                     hassan masood                    If I order again I have to pay delivery charges again           03:46 AM, 22st Apr                   Abdulqader                   We apologize for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.  ​ Please consider this a rare exception. you can return the item and you will get a refund of the wrong item           03:49 AM, 22st Apr                   Abdulqader                   Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.           03:49 AM, 22st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:50 AM, 22st Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 AM, 22st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4224455