Subject: Ticket Assigned - Conversation with abdalrhman duj
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Apr 2022 00:57:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdalrhman duj abdalrhman duj                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdalrhman duj Bot:  Hi Abdalrhman Duj ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:46 AM, 20th Apr                   Abdulqader                   HiAbdalrhman  thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:47 AM, 20th Apr                     abdalrhman duj                    Hallo           04:47 AM, 20th Apr                     abdalrhman duj                    Today i receive my order           04:49 AM, 20th Apr                     abdalrhman duj                    And i noticed that the size is alittle big           04:50 AM, 20th Apr                     abdalrhman duj                    Can i change the size ??           04:50 AM, 20th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:51 AM, 20th Apr                   Abdulqader                   We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           04:51 AM, 20th Apr                   Abdulqader                   You are contacting us regarding9566216850           04:52 AM, 20th Apr                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.           04:53 AM, 20th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:54 AM, 20th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 AM, 20th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4210612