Subject: Ticket Assigned - Conversation with fahad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Apr 2022 22:03:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fahad fahad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fahad Bot:  Hi Fahad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8166701292 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565077093            01:58 AM, 20th Apr                     fahad               
      Sure           01:58 AM, 20th Apr                   Abdulqader                   Hi Fahad, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:58 AM, 20th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:58 AM, 20th Apr                     fahad                    I have placed an order           01:58 AM, 20th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8166701292r) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8166704301).  The payment has been captured only once from your account which is for the new successfully placed order
 .  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:59 AM, 20th Apr                     fahad                    But received couple of text msgs .initially got a text msg saying order confirmed.after a while received a msg saying payment not confirmed .can you pls confirm           02:00 AM, 20th Apr                     fahad                    The payment has debited from my account           02:00 AM, 20th Apr                     fahad                    Thank you           02:01 AM, 20th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           02:01 AM, 20th Apr                     fahad                    No thanks a lot           02:01 AM, 20th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 AM, 20th Apr                          
                 View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4210066