Subject: Ticket Assigned - Conversation with hadeel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 23:09:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadeel hadeel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hadeel Bot:  Hi Hadeel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8166555598 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599882559            03:04 AM, 19th Apr                   Abdulqader          
          Hi Hadeel, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:04 AM, 19th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:04 AM, 19th Apr                     hadeel                    ??           03:05 AM, 19th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8166555598 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8166557241).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same conta
 ining the tracking details.           03:06 AM, 19th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:07 AM, 19th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4203733