Subject: Ticket Assigned - Conversation with amal
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 21:42:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amal amal                    Bot:  Hi again! Bot:  Please enter your name Customer:  amal Bot:  Hi Amal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:28 AM, 19th Apr                   Abdulqader                   Hi, Amal thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:29 AM, 19th Apr                     amal                    Hello           01:29 AM, 19th Apr                     amal                    I've received my order today but I want to return it           01:30 AM, 19th Apr                     amal                    I want to know the refund process given that I paid COD           01:30 AM, 19th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:30 AM, 19th Apr                     amal                    What is the refund process Incase I returned it from the app or I if I visit the nearest branch           01:31 AM, 19th Apr                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:32 AM, 19th Apr                     amal                    I am in Egypt not UAE           01:33 AM, 19th Apr                   Abdulqader                   KIndly note It same process           01:34 AM, 19th Apr                     amal                    So I will not receive my money back immediately if I returned it in the branch?           01:34 AM, 19th Apr                   Abdulqader                   Kindly note you can also ask for cash.           01:36 AM, 19th Apr                     amal                    Ok great thank you           01:36 AM, 19th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           01:37 AM, 19th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:41 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4203388