Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 20:10:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:55 PM, 18th Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:55 PM, 18th Apr                     User                    Yesterday I placed an order  Order number 1666412924           11:57 PM, 18th Apr                     User                    But after placing it I received a message saying  Sorry, Order 1666412924 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/TaF0uGKujpb           11:57 PM, 18th Apr                     User                    Then I placed the same order again           11:58 PM, 18th Apr                     User                    By payment method COD           11:59 PM, 18th Apr                   Abdulqader                   We request
  you to please allow us some time to check your details and back to you, stay with us           11:59 PM, 18th Apr                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1666412924 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1666412945).   The payment has been captured only once from your account which is for the new successfully placed order.           12:00 AM, 19th Apr                     User                    Thank you for your order. Order 1666431383 for Textured Henley Neck T-shirt w... +11more item(s) for OMR 42.0 is confirmed. Expect delivery by 22-04-2022.           12:01 AM, 19th Apr                     User                    I got this message after placing the second order
            12:01 AM, 19th Apr                     User                    Which was cash on delivery           12:01 AM, 19th Apr                     User                    And the money was deducted when I placed the first order           12:02 AM, 19th Apr                   Abdulqader                   Please note that the order has been confirmed by number (1666431383) COD           12:02 AM, 19th Apr                     User                    The money has been deducted from my bank account already           12:02 AM, 19th Apr                     User                    Shall I share the message with you           12:03 AM, 19th Apr                   Abdulqader                   KIndly note the order has been placed successfully 1666412945 (PAID order)           12:04 AM, 19th Apr                     User                    Card of a/c 0315XXXXXXXX0012 used for OMR 49.500 at Max Fashion OM00000000 on 18/04/2022 02:52:08. Avl Bal OMR 265.807.           12:04 AM, 19th Apr       
             Abdulqader                   Now you have 2 orders 1666412945  ( PAID order ) and 1666431383 ( COD)           12:06 AM, 19th Apr                     User                    Yes that's what I m saying 2 orders have been placed           12:07 AM, 19th Apr                     User                    And I want to cancel one           12:07 AM, 19th Apr                   Abdulqader                   both of them confirmed           12:07 AM, 19th Apr                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment  However, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:07 AM, 19th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:08 AM, 19th Apr                   Abdulqader                   It was a pleasure to assist you. 
 Thank you for shopping with us.  Have a wonderful day.           12:09 AM, 19th Apr                     User                    Ok I will cancel the cash on delivery order           12:10 AM, 19th Apr                     User                    Thank you for your assistance           12:10 AM, 19th Apr                   Abdulqader                   Yes you can do that           12:10 AM, 19th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:10 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4202951