Subject: Ticket Assigned - Conversation with khadija i
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 20:08:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khadija i khadija i                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,i received a t-shert with tag barcode Bot:  Please enter your name Customer:  khadija i Bot:  Hi Khadija I ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333181814            11:52 PM, 18th Apr                   Abdulqader                   Hi Khadija , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:53 PM, 18th Apr                     khadija i                    I bought a t-shirt on line, however they delivered it to me with the barcode tag           11:54 PM, 18th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We would like to infrom you that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again. However, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.           11:55 PM, 18th Apr                     khadija i                    Could you please send the delivery man to remove it ? As I cannot come to your store           11:56 PM, 18th Apr                     khadija i                    That's why I ordered it online!           11:57 PM, 18th Apr                   Abdulqader                   We are truly sorry we can not send delivery man . You can return the item and you will get the refund of it.           11:58 PM, 18th Apr                     khadija i                    I don’t want to return it ! I just wanna to remove the security tag           11:59 PM, 18th Apr                     khadija i                    If i come i will speak to the sales manager, because your mistake enforced me to visit the store           12:00 AM, 19th Apr                   Abdulqader                   please visit any nearby store           12:00 AM, 19th Apr                     khadija i                    I ordered online because I cannot come to your store           12:00 AM, 19th Apr                   Abdulqader                   We apologize for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us. We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           12:02 AM, 19th Apr                     khadija i                    I will raise this issue to the complaint department           12:02 AM, 19th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Please consider this a rare exception           12:05 AM, 19th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:06 AM, 19th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4202937