Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 19:12:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:57 PM, 18th Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:57 PM, 18th Apr                     User                    I had placed a return and the item has been picked up from my house           10:58 PM, 18th Apr                     User                    My order was cash on delivery           10:58 PM, 18th Apr                     User                    So how will the amount be transacted?           10:58 PM, 18th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:59 PM, 18th Apr                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days
  to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           10:59 PM, 18th Apr                     User                    But in which account will the amount be refunded           11:01 PM, 18th Apr                     User                    Because my payment method was COD           11:01 PM, 18th Apr                   Abdulqader                   the refund of the amount will be processed in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:02 PM, 18th Apr                   Abdulqader                   Do you have any other inquiries that
  we can help with?           11:03 PM, 18th Apr                     User                    Can you please refund the amount in this account [email-masked]           11:04 PM, 18th Apr                     User                    Because I don't have access to the account from which I ordered           11:04 PM, 18th Apr                   Abdulqader                   We sincerely apologize for the issue you are facing however, we are unable to make any changes to the registered email address once an account has already been created.           11:05 PM, 18th Apr                     User                    So what can I do now           11:06 PM, 18th Apr                   Abdulqader                   please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).  3. Check your registered email inbox/spam folder and note that the link might take 1-5 m
 inutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           11:07 PM, 18th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:09 PM, 18th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:12 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4202572