Subject: Ticket Assigned - Conversation with mamata
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 19:05:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mamata mamata                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mamata Bot:  Hi Mamata ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96590948159            10:59 PM, 18th Apr                   Abdulqader                   Hi Mamata, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:00 PM, 18th Apr                     mamata                    Hello           11:00 PM, 18th Apr                   Abdulqader                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the Kuwait.           11:01 PM, 18th Apr                     mamata                    I want to know about returning of Lingerie,  i bought bra from your store and i think i bought wrong size its possible to change the size?           11:01 PM, 18th Apr                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           11:03 PM, 18th Apr                     mamata                    Okay           11:03 PM, 18th Apr                     mamata                    Thanks           11:04 PM, 18th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:04 PM, 18th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4202521