Subject: Ticket Assigned - Conversation with rawan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 18:01:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawan rawan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawan Bot:  Hi Rawan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9566520634 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554046191            09:48 PM, 18th Apr                   Abdulqader  
                  Hi, Rawan thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:49 PM, 18th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:49 PM, 18th Apr                   Abdulqader                   As we can see your order 9566520634 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           09:50 PM, 18th Apr                     rawan                    The app requested otp           09:51 PM, 18th Apr                     rawan                    I went to check it and then came back to the app and the screen to enter the otp is gone           09:52 PM, 18th Apr                     rawan                    And I wasn't able to enter it           09:52 PM, 18th Apr                     rawan                    I should receive the order by tomo
 rrow           09:52 PM, 18th Apr                   Abdulqader                   We are really sorry for the inconvenience caused to you. In case if you didn't receive your order within 24 hours, please let us know so that we can assist you.           09:53 PM, 18th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:55 PM, 18th Apr                     rawan                    How can I  confirm the transaction?           09:55 PM, 18th Apr                   Abdulqader                   Kindly wait within 1-2 hours after that you will get the details of your order           09:57 PM, 18th Apr                     rawan                    On the email?           09:57 PM, 18th Apr                   Abdulqader                   BY email or number           09:57 PM, 18th Apr                     rawan                    Ok thanks           09:57 PM, 18th Apr                   Abdulqader                   Do you have any 
 other inquiries that we can help with?           09:58 PM, 18th Apr                     rawan                    No thanks           09:59 PM, 18th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4202001