Subject: Ticket Assigned - Conversation with fatima alzahra
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 17:51:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima alzahra fatima alzahra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima alzahra Bot:  Hi Fatima Alzahra ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971545350616            09:41 PM, 18th Apr                     fatima alzahra                    Ok           09:41 PM, 18th Apr                   Abdulqader                   Hi Fatima , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:42 PM, 18th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           09:45 PM, 18th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           09:47 PM, 18th Apr                   Abdulqader                   Kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           09:48 PM, 18th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:49 PM, 18th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:51 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4201940