Subject: Ticket Assigned - Conversation with ghufran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 17:38:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghufran ghufran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghufran Bot:  Hi Ghufran ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555845122            09:25 PM, 18th Apr                     ghufran                    I want to complain about delivery man that came today with my recent purchase           09:26 PM, 18th Apr                     ghufran                    He didn’t come to home           09:26 PM, 18th Apr                     ghufran                    I sent him my location and I also text complete address with pack no. But he hand over me package far away from my house on the road side           09:27 PM, 18th Apr                     ghufran                    He did not come till home           09:27 PM, 18th Apr                   Abdulqader                   Hi Ghufran, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:28 PM, 18th Apr                     ghufran                    This is very disappointing  for me           09:29 PM, 18th Apr                     ghufran                    I purchased so many time but first time delivery man did not come to home           09:30 PM, 18th Apr                     ghufran                    And he was asking from yesterday my location even I sent him location           09:30 PM, 18th Apr                     ghufran                    I think he did not know English           09:30 PM, 18th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:30 PM, 18th Apr                     ghufran                    Finally I got my order but I want to raise complain of that delivery man who came to deliver my package           09:31 PM, 18th Apr                   Abdulqader                    ​ We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.   We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take a strict action on this.  We have checked and we would like to inform you that our courier team contacted on (+96555845122) and delivered the order on (4/18/22  .           09:33 PM, 18th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:35 PM, 18th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:38 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4201854