Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 01:33:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9566396298 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568368832            05:21 AM, 18th Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:21 AM, 18th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:21 AM, 18th Apr                     hello                    I want to ask if my order is placed or not?           05:22 AM, 18th Apr                   Abdulqader                   We see that you have placed your order on Apr 18, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2working days. You’ll receive an SMS and an email when your order is ready for collection.           05:22 AM, 18th Apr                     hello                    I have selected click and collect option, and i am getting confusing messages from centerpoint.           05:23 AM, 18th Apr                     hello                    In one message  it says order is placed and in other message  it says its not getting through.           05:24 AM, 18th Apr                     hello                    Payment is deducted from my card           05:24 AM, 18th Apr                   Abdulqader                   We'd like to confirm you that order  9566394922 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:25 AM, 18th Apr                     hello                    9566394922 what about this order ?           05:26 AM, 18th Apr                   Abdulqader                   We'd like to confirm you that order 9566394922 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:27 AM, 18th Apr                     hello                    How much time will it take to reversed back to the card ?           05:27 AM, 18th Apr                   Abdulqader                   we request you pleses to contact  to your bank and they will check & assist you with the refund.           05:28 AM, 18th Apr                     hello                    Ok           05:29 AM, 18th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:29 AM, 18th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4197873