Subject: Ticket Assigned - Conversation with aaliya ahamed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 00:59:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aaliya ahamed aaliya ahamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aaliya ahamed Bot:  Hi Aaliya Ahamed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560688881            04:44 AM, 18th Apr                   Abdulqader                   Hi, Aaliya  thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:45 AM, 18th Apr                     aaliya ahamed                    Hi           04:45 AM, 18th Apr                     aaliya ahamed                    I made an order through the app           04:45 AM, 18th Apr                     aaliya ahamed                    I opted for click and collect           04:45 AM, 18th Apr                     aaliya ahamed                    I thought i could collect it right away           04:45 AM, 18th Apr                     aaliya ahamed                    Nothing was mentioned on the app           04:45 AM, 18th Apr                     aaliya ahamed                    When i called to the store it says i have to wait for 3-4 days           04:45 AM, 18th Apr                     aaliya ahamed                    This is an urgent item and I need it asaa           04:46 AM, 18th Apr                     aaliya ahamed                    Asap           04:46 AM, 18th Apr                     aaliya ahamed                    Or else I’ll cancel my order           04:46 AM, 18th Apr                     aaliya ahamed                    Please help           04:46 AM, 18th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:46 AM, 18th Apr                     aaliya ahamed                    Ok           04:46 AM, 18th Apr                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:48 AM, 18th Apr                     aaliya ahamed                    This was not priorly mentioned on your app           04:49 AM, 18th Apr                     aaliya ahamed                    If it was mentioned i would have planned accordingly           04:49 AM, 18th Apr                     aaliya ahamed                    Also i called to your customer care and made a request to escalate the pace of the process           04:49 AM, 18th Apr                     aaliya ahamed                    I made the order on 17th           04:50 AM, 18th Apr                     aaliya ahamed                    Will i get the product tomorrow?           04:50 AM, 18th Apr                   Abdulqader                   We are really sorry for the inconvenience caused to you.In case if you didn't receive your order within 24 hours, please let us know so that we can assist you.           04:51 AM, 18th Apr                     aaliya ahamed                    The payment has been deducted from my account already           04:52 AM, 18th Apr                     aaliya ahamed                    If i am canceling the order i can get a refund?           04:53 AM, 18th Apr                     aaliya ahamed                    Right??           04:53 AM, 18th Apr                     aaliya ahamed                    ???           04:54 AM, 18th Apr                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           04:54 AM, 18th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:56 AM, 18th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4197778