Subject: New Reply Received - Returns
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 16 Apr 2022 04:10:32 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that the
<span style="background:yellow;mso-highlight:yellow">Order #6135124140</span> is delivered ,</span>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I want to replacement due to size issue ,we need to 42 size shoes, please do the needful you support .Regards</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I try to call support team but automatically disconnect the phone .</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif'>Regards</span></div>
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    <td style="FONT-SIZE: 10pt; FONT-FAMILY: Calibri; WIDTH: 530px; COLOR: #00466e" colspan="2"><strong style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">Mohammed Rashid<span style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri; COLOR: #430f0f"></span></strong></td>
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    <td style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri; WIDTH: 530px; COLOR: #000000" colspan="2"><strong style="FONT-SIZE: 10pt; FONT-FAMILY: Calibri">Inventory Controller</strong></td>
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<strong style="FONT-FAMILY: Calibri; COLOR: #00466e">E</strong>  
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      <div style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><img style="HEIGHT: 60px; WIDTH: 367px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMyOTE2NjM5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gEmomdGaeEHBEfGzWP4IQCWP_3K0HGVjxs3_sQ5Um-k" data-id="2043329166396" width="367" height="60"></div>
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<div>From:<span style='font-family:"Calibri",sans-serif'> Shoemart &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, April 15, 2022 12:25 AM<br>
<b>To:</b> Mohammed H Rashid &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4172814] - Returns</span>
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<b><span style='font-family:"Calibri",sans-serif;color:#C00000;background:#FFE599'>Caution: </span></b><span style='font-family:"Calibri",sans-serif;color:#C00000;background:#FFE599'>
</span><i><span style='font-family:"Calibri",sans-serif;color:#404040;background:#FFE599'>This is an external email. Be cautious while opening links or attachments.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Currently, you may exchange Shoe Mart items for sizing issue in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is
 available in the store.</span></div>
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Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.</span></div>
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You can return online purchases through the below three channels:</span></div>
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- You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.</span></div>
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- You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence
 of an invoice.They will be happy to assist you with exchange or return.</span></div>
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- You can also book the return online for a refund. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We hope this helps and have a great day! Stay Safe!</span></div>
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Your Friends,</span></div>
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The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4172814:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4172814