Subject: Ticket Assigned - Conversation with menna
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 15 Apr 2022 01:01:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with menna menna                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  menna Bot:  Hi Menna ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:51 AM, 15th Apr                   Abdulqader                   Hi Menna, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:52 AM, 15th Apr                     menna                    Hello abdulqader           04:53 AM, 15th Apr                     menna                    I just need to know if I can use my credit in any of the stores in egypt or it can only be used online through the application           04:54 AM, 15th Apr                   Abdulqader                   Kindly note you can use it only for online purchase           04:54 AM, 15th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:55 AM, 15th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 AM, 15th Apr                     menna                    Yes you haven’t answered the above query           04:57 AM, 15th Apr                     menna                    I just need to know if I can use my credit in any of the stores in egypt or it can only be used online through the application           04:58 AM, 15th Apr                   Abdulqader                   Kindly note .You can use your my credit account in your online purchase only           04:58 AM, 15th Apr                     menna                    Thank you           04:58 AM, 15th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:58 AM, 15th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:01 AM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4181359