Subject: Ticket Assigned - Conversation with nadeer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 15 Apr 2022 00:21:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadeer nadeer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed nadeer Bot:  Hi Muhammed Nadeer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9564176673 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556601718 Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi Muhammed , thank you for contacting us. This's Mazen We would be happy to help you. Customer:  Why my order is taking too much time what is the problem on my order Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Okay Agent:  Your order ID 9564176673 is now ready for collection. Kindly make sure to have your Emirates ID or Passport, during the pickup. Customer:  Then why in that app showing only processing Agent:  We are truly sorry for the inconvenience caused to you. Kindly note your order is ready for collection. Customer:  Ok Customer:  My shukran card is Customer:  Not linking with my number Customer:  What can I do Customer:  /startOver Customer:  My shukran card is Not linking with my number What can I do Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  Kindly share your registered email ID for further assistance. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I ordered 10 days ago i didn't get any message from your side Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I need to talk with your agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have a problem Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Muhammad nadeer Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want return my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Return order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Muhammed nadeer Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nadeer Bot:  Hi Nadeer ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:08 AM, 15th Apr                   Abdulqader                   Hi Nadeer, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:09 AM, 15th Apr                     nadeer                    Hello           04:10 AM, 15th Apr                     nadeer                    I ordered a item           04:10 AM, 15th Apr                     nadeer                    But I didn't get any confirmation message           04:11 AM, 15th Apr                     nadeer                    I already paid that           04:11 AM, 15th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:11 AM, 15th Apr                   Abdulqader                   Kindly share your registered email ID for further assistance.           04:11 AM, 15th Apr                     nadeer                    [email-masked]           04:12 AM, 15th Apr                     nadeer                    I want return my money           04:12 AM, 15th Apr                     nadeer                    I can't cancel in app           04:13 AM, 15th Apr                     nadeer                    There is showing only processing           04:13 AM, 15th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:13 AM, 15th Apr                     nadeer                             04:13 AM, 15th Apr                     nadeer                    What is this           04:14 AM, 15th Apr                   Abdulqader                   Your order ID 9564176673 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.           04:14 AM, 15th Apr                     nadeer                    I don't want           04:15 AM, 15th Apr                     nadeer                    I want refund           04:15 AM, 15th Apr                   Abdulqader                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           04:15 AM, 15th Apr                     nadeer                    Can you check           04:16 AM, 15th Apr                     nadeer                    When i will get my refund           04:16 AM, 15th Apr                     nadeer                    ?           04:17 AM, 15th Apr                     nadeer                    Hello           04:18 AM, 15th Apr                     nadeer                    Are you there           04:18 AM, 15th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           04:18 AM, 15th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:19 AM, 15th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:21 AM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4181280