Subject: Ticket Assigned - Conversation with zahra
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Apr 2022 23:25:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahra zahra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,this is zahra Bot:  Please enter your name Customer:  zahra Bot:  Hi Zahra ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528552174            03:10 AM, 12th Apr                   Abdulqader                   Hi Zahr
 a, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:10 AM, 12th Apr                     zahra                    Hi           03:11 AM, 12th Apr                     zahra                    I want to return a tunic           03:11 AM, 12th Apr                     zahra                    but I'm not getting the checkbox for it           03:12 AM, 12th Apr                     zahra                    I'm able to return any of the products from my order except that tunic           03:12 AM, 12th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:12 AM, 12th Apr                     zahra                    could you please check           03:12 AM, 12th Apr                     zahra                    thank you           03:12 AM, 12th Apr                   Abdulqader                   We apologize for the inconvenience caused.  We understan
 d you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           03:13 AM, 12th Apr                     zahra                    Why is that so?           03:14 AM, 12th Apr                     zahra                    It's just a tunic           03:15 AM, 12th Apr                     zahra                    And I cannot see the non-refundable category           03:15 AM, 12th Apr                     zahra                    mentioned on the product page           03:15 AM, 12th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           03:17 AM, 12th Apr                     zahra                         
     03:19 AM, 12th Apr                   Abdulqader                   Is there an issue with the item           03:19 AM, 12th Apr                     zahra                    I ordered the wrong size           03:20 AM, 12th Apr                     zahra                    and now I can't get the return option for it           03:21 AM, 12th Apr                   Abdulqader                   We would like to inform you that a new return request has been created for order No. (9565156958)           03:22 AM, 12th Apr                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection           03:22 AM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:23 AM, 12th Apr                     zahra                    so my item is returned?           03:23 AM, 12th Apr                     za
 hra                    okay           03:24 AM, 12th Apr                     zahra                    cool           03:24 AM, 12th Apr                     zahra                    got a message           03:24 AM, 12th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:24 AM, 12th Apr                     zahra                    thanks for helping           03:24 AM, 12th Apr                     zahra                    there is nothing else           03:24 AM, 12th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:25 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4163684