Subject: Ticket Assigned - Conversation with omer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Apr 2022 22:38:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omer Bot:  Hi Omer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  527049527            02:25 AM, 12th Apr                   Abdulqader                   Hi Omer, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:25 AM, 12th Apr                     omer                    Assalamoalaikum brother           02:25 AM, 12th Apr                     omer                    Plz solve my problem           02:25 AM, 12th Apr                   Abdulqader                   . I will be happy to help you.           02:26 AM, 12th Apr                     omer                    U may remember I’m contacting Customer care service for many times but my issue is the same           02:26 AM, 12th Apr                     omer                             02:27 AM, 12th Apr                     omer                    I’m not being refunded for the items of these two orders. No one tells me the reason. Just say : we’ve escalated this issue to the concerned team and they will contact you through email.           02:28 AM, 12th Apr                   Abdulqader                   I know this issue very well can you please give me 3 minutes to follow this issue within 3 minutes.           02:28 AM, 12th Apr                     omer                    It’s not the solution. At least tell me what’s wrong with my refund amount???           02:28 AM, 12th Apr                   Abdulqader                   i am still working on your issue 9563108382           02:31 AM, 12th Apr                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:35 AM, 12th Apr                   Abdulqader                   Kindly wait within 24 /48 hours will solve your issue.           02:38 AM, 12th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:38 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4163584