Subject: Ticket Assigned - Conversation with ankit jain
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Apr 2022 18:00:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ankit jain ankit jain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ankit jain Bot:  Hi Ankit Jain ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335105617            09:50 PM, 11th Apr                     ankit jain                    Ok           09:50 PM, 11th Apr                   Abdulqader                   Hi Ankit , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:51 PM, 11th Apr                     ankit jain                    Hi, Good Evening           09:51 PM, 11th Apr                     ankit jain                    Today I ordered 1 item but I want to cancel due to some reason           09:52 PM, 11th Apr                     ankit jain                    Can you cancel it ?           09:52 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:52 PM, 11th Apr                     ankit jain                    Ok           09:53 PM, 11th Apr                   Abdulqader                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           09:53 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:54 PM, 11th Apr                     ankit jain                    Ok but it's not possible to cancel this item from your side           09:55 PM, 11th Apr                   Abdulqader                   We truly sorry i can not cancel at this moment.           09:55 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:56 PM, 11th Apr                     ankit jain                    Ok and I want to ask you about the payment it will be directly to bank account or?           09:56 PM, 11th Apr                   Abdulqader                   Kindly note the refund will be in my credit in wallet           09:58 PM, 11th Apr                     ankit jain                    Ok           09:59 PM, 11th Apr                     ankit jain                    Thanks           09:59 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:59 PM, 11th Apr                     ankit jain                    No thanks           09:59 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4162228