Subject: Ticket Assigned - Conversation with bisma
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Apr 2022 17:56:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bisma bisma                    Bot:  Hi again! Bot:  Please enter your name Customer:  bisma Bot:  Hi Bisma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for u
 s to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:40 PM, 11th Apr                     bisma                    Ok           09:41 PM, 11th Apr                   Abdulqader                   Hi Bisma, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:42 PM, 11th Apr                     bisma                    Hii ... Actually before some days i ordered IKSU eyeliner           09:44 PM, 11th Apr                     bisma                    But it was defected           09:44 PM, 11th Apr                     bisma                    Than they provided me another one but unfortunately it was also defected           09:44 PM, 11th Apr                     bisma                    Now before two
  days your another agent told me that they will pickup this parcel           09:45 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:45 PM, 11th Apr                     bisma                    Ok           09:45 PM, 11th Apr                     bisma                    But they didn't pick it up           09:46 PM, 11th Apr                     bisma                    Now i want you to please help me to return this and get my refund so that I can order another one           09:47 PM, 11th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR5 ) in your my credit wallet for item ( IKSU Retractable Eyeliner ) .You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Pr
 oceed to checkout Step 5 - Select the my credit as a payment option           09:48 PM, 11th Apr                     bisma                    Thank you so much           09:49 PM, 11th Apr                     bisma                    But I didn't receive this yet           09:50 PM, 11th Apr                   Abdulqader                   We have already process the refund in this email [email-masked]           09:51 PM, 11th Apr                   Abdulqader                   Kindly check my credit by this email  [email-masked]           09:52 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           09:54 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:56 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpd
 esk/tickets/4162193