Subject: Ticket Assigned - Conversation with danah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Apr 2022 16:52:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with danah danah                    Bot:  Hi again! Bot:  Please enter your name Customer:  danah Bot:  Hi Danah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:42 PM, 11th Apr                     danah                    Hi           08:42 PM, 11th Apr                   Abdulqader                   Hi Danah, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           08:42 PM, 11th Apr                     danah                    I ordered yesterday           08:43 PM, 11th Apr                     danah                    Sets of plates           08:43 PM, 11th Apr                     danah                    And again 2 plates are broken           08:43 PM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:43 PM, 11th Apr                     danah                    The day before I return the set and ordered a new one           08:44 PM, 11th Apr                     danah                    order number is 8165231809           08:44 PM, 11th Apr                     danah                             08:44 PM, 11th Apr                     danah                             08:44 PM, 11th Apr                     danah                    Why is this happening??           08:45 PM, 11th Apr                     danah                    This is the second time           08:45 PM, 11th Apr                     danah                    Why you don’t check the plates before delivering it??           08:46 PM, 11th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Kindly contact to home center :https://www.homecentre.com/kw/en/write-to-us           08:47 PM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           08:50 PM, 11th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:51 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4161790