Subject: Ticket Assigned - Conversation with farman malik
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 22:30:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farman malik farman malik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farman ahmed Bot:  Hi Farman Ahmed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8165055639 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +965979108 Bot:  Please wait while we transfer you 
 to an agent Customer:  97910822 Agent:  Hello Farman , I am Aya, thank you for contacting us. how may I help you today. Customer:  I want to talk Customer:  97910822 plz call me Agent:  Could you please elaborate your issue. Customer:  I want cancel my order Customer:  8165055639 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Okkk Agent:  Could you please confirm your wish about cancelling the order (8165055639) Customer:  Yes Customer:  Madam Agent:  We would like to inform you that your order was successfully canceled. Agent:  Is there anything else may I assist you? Customer:  Thank you so much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  Yo
 u can try rephrasing your question. Customer:  Where My order 8165059159 i cant track plz check Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hiii Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  farman malik Bot:  Hi Farman Malik ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  8165059159 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8165059159 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  97910822 Bot:  Looks
  to be an invalid order No Bot:  Please enter your order number to continue Customer:  8165059159 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8165059159 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:20 AM, 11th Apr                   Abdulqader                   Hi Far
 man , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:21 AM, 11th Apr                     farman malik                    Hii brother my order no 8165059159           02:21 AM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:22 AM, 11th Apr                   Abdulqader                   Please note that the order has been confirmed by number (8165059159) and the order has been shipped on4/10/22 and will arrive within 0-2 working days. If you do not receive your order within the specified time, please contact us again.           02:24 AM, 11th Apr                     farman malik                    You give me time 10 aprail delivered your order but now still 11 aprail not delivered           02:25 AM, 11th Apr                   Abdulqader                   Is this contact number is right  +96597910822?           02:26 AM, 11th Ap
 r                     farman malik                    Yes right number i want after 3 pm today please           02:26 AM, 11th Apr                   Abdulqader                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96597910822)           02:28 AM, 11th Apr                   Abdulqader                   Please note that you will be contacted on your contact you kindly ask you to please arrange with the courier partner to deliver your order at your specified time.           02:28 AM, 11th Apr                     farman malik                    Okk brother Thank you           02:29 AM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           02:29 AM, 11th Apr                     farman malik                    No sir thank you           02:29 AM, 11th Apr                 
   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4158003