Subject: Ticket Assigned - Conversation with fakhruddin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 22:29:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fakhruddin fakhruddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fakhruddin Bot:  Hi Fakhruddin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555460366            02:21 AM, 11th Apr                   Abdulqader                   Hi Fakhruddin, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:21 AM, 11th Apr                     fakhruddin                    I want to cancel my order           02:22 AM, 11th Apr                     fakhruddin                    Can you please help           02:22 AM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:23 AM, 11th Apr                   Abdulqader                   You are contacting us regarding 8165226580           02:23 AM, 11th Apr                     fakhruddin                    8165226580           02:24 AM, 11th Apr                     fakhruddin                    Yes           02:24 AM, 11th Apr                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:25 AM, 11th Apr                     fakhruddin                    Okay perfect , will it be credited to my bank account ?           02:26 AM, 11th Apr                   Abdulqader                   Refunds will be credited to KNET           02:27 AM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           02:28 AM, 11th Apr                     fakhruddin                    No thank you           02:28 AM, 11th Apr                     fakhruddin                    Good night           02:28 AM, 11th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:28 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4158001