Subject: Ticket Assigned - Conversation with riyas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 22:15:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riyas riyas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  riyas Bot:  Hi Riyas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502232037            01:59 AM, 11th Apr                   Abdulqader                   Hi Riyas, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:01 AM, 11th Apr                     riyas                    Hi           02:01 AM, 11th Apr                   Abdulqader                   You are contacting us regarding9565029042           02:02 AM, 11th Apr                     riyas                    Yae           02:02 AM, 11th Apr                     riyas                    Am go to cantry in April 12 2022           02:03 AM, 11th Apr                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971502232037). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           02:03 AM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           02:06 AM, 11th Apr                     riyas                    I am to go any branch Max change my ordar           02:06 AM, 11th Apr                     riyas                    Sice broblum           02:07 AM, 11th Apr                   Abdulqader                   we do not have an exchange option available online at this time. You can now drop off your return to any (MAX) store across the UAE.           02:07 AM, 11th Apr                   Abdulqader                   Kindly confirm if you want to return the item to the store to be able to cancel the return request           02:10 AM, 11th Apr                     riyas                    You have money return option           02:10 AM, 11th Apr                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:10 AM, 11th Apr                   Abdulqader                   Kindly confirm if you want to return the item to the store to be able to cancel the return request           02:12 AM, 11th Apr                     riyas                    I will pay cash           02:13 AM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           02:13 AM, 11th Apr                     riyas                    No           02:14 AM, 11th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:14 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4157957