Subject: Ticket Assigned - Missing item
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 21:47:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Missing item محمود                    Customer:  hi there Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi محمود ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:33 AM, 11th Apr                   Abdulqader                   Hi محمود  , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:35 AM, 11th Apr                     محمود                    hi Abdulqader           01:35 AM, 11th Apr                     محمود                    i have an issue with my recent order i have recieved it and when i opened it found hat there is a missing part from it           01:36 AM, 11th Apr                     محمود                    i have ordered 2 pieces but received only one           01:36 AM, 11th Apr                   Abdulqader                   You are contacting us regarding 2108344033           01:37 AM, 11th Apr                     محمود                    yes           01:37 AM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:38 AM, 11th Apr                     محمود                    ok take your time           01:38 AM, 11th Apr                   Abdulqader                   After checking your order, we found out that your order has been delivered completely, including ( Floral Embroidered Dress with Tie-Up Belt and Ruffled Sleeves + Daisy Duck Print Round Neck T-shirt with Frill Detail).           01:38 AM, 11th Apr                     محمود                    on delivery policy it's 2 pieces yes but actually inside the package only  Daisy Duck Print Round Neck T-shirt with Frill Detail           01:40 AM, 11th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:41 AM, 11th Apr                   Abdulqader                   we will be on touch with you and contact you on your email           01:41 AM, 11th Apr                   Abdulqader                   [email-masked]           01:41 AM, 11th Apr                     محمود                    and one proof is weight of package is 0.09kg           01:41 AM, 11th Apr                     محمود                    ok waiting for your reply           01:42 AM, 11th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           01:43 AM, 11th Apr                     محمود                    please mark my complain as high priority           01:44 AM, 11th Apr                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           01:45 AM, 11th Apr                     محمود                    ok thank you           01:45 AM, 11th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:47 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4157872