Subject: Ticket Assigned - Conversation with محمود
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 21:32:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with محمود محمود                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  محمود Bot:  Hi محمود ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +201028533877            01:20 AM, 11th Apr                   Rashed                   Hi محمود. Thank you for contacting us. My name is Rashed. How may I help you today?           01:22 AM, 11th Apr                     محمود                    Hi Rashed           01:24 AM, 11th Apr                     محمود                    are you able to serve an Egyptian client           01:24 AM, 11th Apr                     محمود                    because i can't fine egypt in country selection           01:25 AM, 11th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:25 AM, 11th Apr                   Abdulqader                   You are contacting us regarding 2108344033           01:26 AM, 11th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:29 AM, 11th Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:31 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4157777