Subject: Ticket Assigned - Conversation with anne
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 20:52:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anne anne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anne Bot:  Hi Anne ,what do you need help with? Customer:  /startOver Bot:  Hi Anne ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:37 AM, 09th Apr                   Abdulqader                   Hi Anne, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:38 AM, 09th Apr                     anne                    Hey actually i received my order but my clothes came along with the magnets, how can u help??           12:38 AM, 09th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We would like to infrom you that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again. However, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.           12:39 AM, 09th Apr                     anne                    I have transportation issues.. Is there any other way to help me out?           12:40 AM, 09th Apr                   Abdulqader                   If you agree we can make a return request for the item.           12:42 AM, 09th Apr                     anne                    I don't want to return i just want the magnet to be removed.. Moreover return process takes a lot of time.. It takes at least 15 days to fully complete.           12:43 AM, 09th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.we request you to please visit any nearby store           12:44 AM, 09th Apr                     anne                    If i return.. Will guys able to make the full process done with in 2-3 days?           12:45 AM, 09th Apr                   Abdulqader                   please note the courier partner may take up to 2 - 5 business days to arrange the collection.           12:46 AM, 09th Apr                     anne                    Well this is not fare.. You guys at least shld help           12:47 AM, 09th Apr                   Abdulqader                   We apologize for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us.  Please consider this a rare exception We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           12:49 AM, 09th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:51 AM, 09th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 09th Apr                     anne                    If courier team takes 5 days           12:52 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4146893