Subject: Ticket Assigned - Conversation with jumanah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 00:41:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jumanah jumanah                    Bot:  Hi again! Bot:  Please enter your name Customer:  jumanah Bot:  Hi Jumanah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:30 AM, 08th Apr                   Abdulqader                   Hi Jumanah, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:31 AM, 08th Ap
 r                     jumanah                    Hello           04:31 AM, 08th Apr                     jumanah                    I recently received my order. But I requested for a refund for one item.           04:33 AM, 08th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:33 AM, 08th Apr                     jumanah                    I refund is in process. But the amount paid for the said item was 49 dhs. But the amount refunded was 39.           04:33 AM, 08th Apr                     jumanah                    So I would like to know what caused the difference.           04:34 AM, 08th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable.           04:35 AM, 0
 8th Apr                     jumanah                    Yes I understand. So is it like the vouchers amount is deducted from the actual price?           04:37 AM, 08th Apr                   Abdulqader                   Kinldy not we will  processed the refund for the same amount which you have paid for it.           04:39 AM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:39 AM, 08th Apr                     jumanah                    No. Thank you.           04:40 AM, 08th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4143601