Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 07 Apr 2022 23:11:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:02 AM, 08th Apr                     hello                    Ok           03:02 AM, 08th Apr                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           03:03 AM, 08th Apr                   Mazen                   Could you please share your order number so that I can assist you further?           03:03 AM, 08th Apr                     hello                    Hello           03:03 AM, 08th Apr                     hello                    I have return an item to the store and they gave me a voucher           03:03 AM, 08th Apr                     hello                    How can I use the voucher online?           03:04 AM, 08th Apr                   Mazen                   We request you to please simply use the refund voucher that you have received under the "Promo Code" section when checking out and you will be able to redeem it.           03:05 AM, 08th Apr                   Mazen                   Could you please share your order number so that I can assist you further?           03:05 AM, 08th Apr                     hello                    How?           03:05 AM, 08th Apr                     hello                    There isn’t any code           03:05 AM, 08th Apr                   Mazen                   Could you please share your order number so that I can assist you further?           03:06 AM, 08th Apr                     hello                    7363189253.           03:06 AM, 08th Apr                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           03:08 AM, 08th Apr                     hello                    Ok           03:08 AM, 08th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (BHD8) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 73631892530856750305.           03:08 AM, 08th Apr                     hello                    So I used apply that number into the code?           03:09 AM, 08th Apr                   Abdulqader                   The Voucher number is :  73631892530856750305           03:10 AM, 08th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:10 AM, 08th Apr                     hello                    Ok           03:11 AM, 08th Apr                     hello                    Thank you           03:11 AM, 08th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 AM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4143425