Subject: Ticket Assigned - Conversation with faisal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 05 Apr 2022 00:49:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisal faisal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  faisal Bot:  Hi Faisal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504323906            04:36 AM, 05th Apr                   Abdulqader                   Hi Faisal, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:37 AM, 05th Apr                     faisal                    Brother I have returned 2 items from my last order but didn’t get refund yet           04:39 AM, 05th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:39 AM, 05th Apr                     faisal                    It’s been More then 14 days           04:39 AM, 05th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 40.00) on (3/17/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:40 AM, 05th Apr                   Abdulqader                   we request you please to  contact your bank and they will check & assist you with the refund.           04:41 AM, 05th Apr                     faisal                    Its been 19 days           04:41 AM, 05th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:43 AM, 05th Apr                     faisal                    V paid from tabby           04:44 AM, 05th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:45 AM, 05th Apr                     faisal                    Ok           04:45 AM, 05th Apr                   Abdulqader                   We would like to inform you that we are again checking it with the relevant team regarding the issue for order id - 9561134294 and will get back to you as soon as possible.           04:46 AM, 05th Apr                   Abdulqader                   we will be on touch with you and contact you on your email           04:46 AM, 05th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           04:47 AM, 05th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           04:47 AM, 05th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:49 AM, 05th Apr                     faisal                    Ok           04:49 AM, 05th Apr                     faisal                    Thnx           04:49 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4127178