Subject: Ticket Assigned - Conversation with alia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 20:01:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alia alia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alia Bot:  Hi Alia ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507349644            11:52 PM, 04th Apr                   Abdulqader                   Hi Alia, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:53 PM, 04th Apr                     alia                    I want to ask about my refund when is it going to happen           11:53 PM, 04th Apr                     alia                    I ordered on 24-3           1
 1:53 PM, 04th Apr                   Abdulqader                   Could you please share your order number so that I can assist you further?           11:54 PM, 04th Apr                     alia                    No sorry before that date           11:54 PM, 04th Apr                     alia                    #9562230751           11:54 PM, 04th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:54 PM, 04th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 94.00) on (3/25/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:55 PM, 04th Apr                     alia                    I was worried because I also returned another order after that date and my refund is back           11:56 PM, 04th Apr                   Abdulq
 ader                   In case if  that the amount does not appear in your account within the specified time, please contact us again           11:57 PM, 04th Apr                     alia                    Okay thank you           11:57 PM, 04th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:58 PM, 04th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 AM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4126207