Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 19:57:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589319943            11:37 PM, 04th Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.  
          11:38 PM, 04th Apr                     hi                    Helo Sir i got the damage product, so i returned it, and I got the refund 62 only the product is 69 actually,,,           11:39 PM, 04th Apr                     hi                    If i want to order the same product again then i have to pay cod charge and delevry charge as well,,, i can't pay extra for the mistake thats not from my side,, u guys sent me the damage item           11:40 PM, 04th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:40 PM, 04th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of the amount (AED 62.1 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed
  to checkout Step 5 - Select the my credit as a payment option           11:42 PM, 04th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:44 PM, 04th Apr                     hi                    Still u haven't replied sir           11:45 PM, 04th Apr                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           11:46 PM, 04th Apr                     hi                    Ok fine,, then why i need to pay again cod charge and delevry charge.   ,,,           11:47 PM, 04th Apr                     hi                    Coz i just want the same item,,,, u sent the damaged one.           11:48 PM, 04th Apr                     hi                    So try to remove the cod and delevry charge 
 for my next order sir           11:49 PM, 04th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.This is clearly not the experience we want our customers to have when they shop with us. Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.           11:50 PM, 04th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:51 PM, 04th Apr                     hi                    Ok no pblm           11:52 PM, 04th Apr                     hi                    Worst service ever           11:52 PM, 04th Apr                   Abdulqader                   Again, please accept our sincere apologies for this           11:53 PM, 04th Apr                   Abdulqader                   We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure th
 at this doesn't happen with you in your future purchases.           11:54 PM, 04th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:55 PM, 04th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:57 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4126195