Subject: Ticket Assigned - Conversation with sapna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 19:16:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sapna sapna                    Bot:  Hi again! Bot:  Please enter your name Customer:  sapna Bot:  Hi Sapna ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:59 PM, 04th Apr                     sapna                    Your refund of AED 111.52 for order 9561622096 is on its way & will be credited in 5-7 business days.           10:59 PM, 04th Apr                   Abdulqader                   Hi Sapna, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:59 PM, 04th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           1
 0:59 PM, 04th Apr                     sapna                             10:59 PM, 04th Apr                     sapna                    C           10:59 PM, 04th Apr                     sapna                    The msg said 5 to 7 working days on 24th March. It's 4th April. No refund and voucher yet. Why?           11:00 PM, 04th Apr                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 111.52) on (3/24/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:03 PM, 04th Apr                     sapna                    I want u to check and tell me when does it come back into my account..... and the non refundable voucher will show in my credit on the app?           11:04 PM, 04th Apr                     sapna                    And why has the time increased from 7 to 14 days?           11:05 PM, 04th Apr                   Abdulqader        
            We are truly sorry for the inconvenience caused to you. the refund time is  7- 14 working days.           11:07 PM, 04th Apr                     sapna                    So i should recieve it by the end of the week, right?           11:07 PM, 04th Apr                     sapna                    Coz i want to make a purchase           11:07 PM, 04th Apr                   Abdulqader                   In the event that the amount does not appear in your account within the specified time, please contact us again in order to serve you to the fullest.           11:11 PM, 04th Apr                     sapna                    K           11:11 PM, 04th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:13 PM, 04th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:15 PM, 04th Apr                                 
          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4125986