Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 17:52:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543685227            09:29 PM, 04th Apr                     hi                    Sure           09:30 PM, 04th Apr                     hi                    Hi           09:32 PM, 04th Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:35 PM, 04th Apr                     hi                    Yea           09:36 PM, 04th Apr                   Abdulqader                   , we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           09:36 PM, 04th Apr                     hi                    I hqve a return items almost 6 days now and no pickup yet           09:36 PM, 04th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:37 PM, 04th Apr                     hi                    Sure           09:37 PM, 04th Apr                   Abdulqader                   Is this contact number is right +971543685227?           09:38 PM, 04th Apr                     hi                    Correct           09:39 PM, 04th Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:40 PM, 04th Apr                     hi                    Again thats the second time           09:40 PM, 04th Apr                     hi                    I make request           09:40 PM, 04th Apr                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:41 PM, 04th Apr                     hi                    No one call and nothing resolved           09:41 PM, 04th Apr                     hi                    Is it possible to drop it off at any splash store?           09:42 PM, 04th Apr                   Abdulqader                   ou can now drop off your return to any splash           09:43 PM, 04th Apr                   Abdulqader                   YES*           09:43 PM, 04th Apr                     hi                    Ok           09:43 PM, 04th Apr                   Abdulqader                   Kindly confirm that to be able to cancel the return request           09:43 PM, 04th Apr                   Abdulqader                   Kindly confirm you want  return the item to the store           09:46 PM, 04th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           09:49 PM, 04th Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:51 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4125478